Moondrop Space Travel TWS EarBuds

Return Policy

“Unique Gadget BD“ shop always provides authentic and best quality product. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some problem. So, you may have to return an order.

1. If you received used product must notify in-front of delivery man.
2. If you received a physically damaged, faulty Product after opening package. You must check your product while delivery man is your place and notify him.
3. If you received a physically damaged from courier service (i.e Sundarban courier) you must need video to show prove. (Must be notify with in 24hours after receiving product)
4. If the Product is completely different from the picture on the website (Must notify with 24 Hours)
5. Customer must have video proof of unboxing to file any complaint if the return is regarding product. If there is any problem it has to be visible in the video. Without Unboxing video no complaint will be considered.

Note:

Product quality is up to manufacturer. As we’re not the manufacturer you cannot return an item which you’re not satisfied with the quality.

We do not support software related issue (Bugs, improvements) these are all out of our support policy.

1. You cannot return an item which wasn’t intact and you break the seal.
2. No return or replacement applicable for flash deal or offer items products.
3. If you cancel order after dispatched, you must have to pay delivery charges.
4. We don’t have any kind of exchange policy.
5. For the sake of minor mistakes in the products image, description, information, or illogical issue will be simply ignored. These are all out of our support policy.
6. To return, customer must ensure the item is packed and delivered securely.
7. For return you must have to courier it to our address within 48 hours.

Refund Policy:

Applicable only

1. If the item is out of stock and you received wrong item or defective product.
2. If the item is out of stock but you pay advance.

Note:

1. Most refunds are fully refunded in 7 days after we receive and process your return.
2. If you pay us by Bkash/Nagad/ mobile banking, then your money will be added in your desired account within 3 working days.
3. If you pay us advance payment but product is out of stock then your money will be added within 24 hours by Bkash /Nagad